I couldn't see the Chat Option in the Exam Platform.

Issue

I couldn't see the Chat Option in the Exam Platform. 

Solution

In case the chat bot is not visible to the candidate, follow the below steps 

1. Ask the candidate to quit the Safe Exam Browser go to the chrome browser and go to browser settings.  

2. Navigate to the history and find clear browsing history. 

3.Click on the three dots on the top right of the screen> Click on More Tools>Clear Browsing  History. 

4. Select – Cookies and other site data and Cached image and file. Click on Clear Data. 

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