Candidate wants to access the exam through VPN/Remote Access.

Candidate wants to access the exam through VPN/Remote Access.

Issue

Candidate wants to access the exam through VPN/Remote Access. 

Solution

Candidate should be provided with the required information for whitelisting.  

The Candidate should be provided with  
1. Access URL.  
2. DNS Endpoint URL. 
These can be accessed by contacting the concerned team. 

    • Related Articles

    • Candidate unable to start the exam.

      Issue Candidate unable to start the exam. Solution Start the exam using the Start Exam option in the Live Monitor Page. The other option is to provide the Exam Password to the candidate. The Candidate can start the exam using the Exam Password.
    • Candidate PC/Laptop crashes during the exam.

      Issue Candidate PC/Laptop crashes during the exam. Solution 1. Check whether the candidate's answers are saved. 2. Pause the exam for the Particular Candidate. 3. Ask the candidate to restart the laptop. 4. Allow the candidate to login, re ...
    • Recovering Exam Answers of the Candidate

      Issue The candidate's network is currently down, but they have already completed the exam. Since the network is still not restored, is there anyway we can retrieve their responses? Solution Yes, you can retrieve the candidate's responses. However, if ...
    • Importing Candidate's Answer Sheet

      Issue I have the candidate's answer sheet, but I'm unsure of how to upload it. What is the process for uploading it? Solution To upload the candidate's response, go to the admin section and import the file. The zip file should include a folder named ...
    • Pause the Exam for specific Candidate

      Issue I would like to pause the exam for a specific student temporarily. Is this something that can be done, and if so, could you guide me on how to do it? Solution Yes, it is possible to pause the exam for specific students. To do this, simply ...