What would happen if I have internet connectivity issues during my exam?

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  Issue What should I do if Assess App sync issues occur during the exam? Solution Candidate facing sync issues because of unstable internet / Internet goes off during the process of examination. Advise the Candidate on the following steps 1. Continue ...

• Issues Using external screens during the exam.

  Issue Issues Using external screens during the exam. Solution Choosing the required External displays. 1. Right-click on your desktop and select "Display settings" from the popup menu. In the nav panel on the left, select "Display". At the top of the ...

• Unable to authenticate for the exam (Face recognition issues).

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• Windows/Mac system troubleshooting steps for network and software issues

  Basic Troubleshooting Restarting router: Sometimes, simply restarting the modem can resolve connectivity issues. Unplug the modem from the power source, wait for 30 seconds, and then plug it back in. Wait for the modem to reboot and try to connect to ...

• Recovering Exam Answers of the Candidate

  Issue The candidate's network is currently down, but they have already completed the exam. Since the network is still not restored, is there anyway we can retrieve their responses? Solution Yes, you can retrieve the candidate's responses. However, if ...