Live Monitor Refresh Time interval

Live Monitor Refresh Time interval

Issue

While using the live monitor, it kept refreshing automatically. I would like the auto-refresh interval to be at least one minute. Is there anyway to adjust this?

Solution

Yes, you can customize the auto-refresh interval. To do this, go to the admin panel and navigate to the live monitor section. There, you will find a drop-down menu that allows you to select your preferred refresh time. After choosing the desired interval, simply save the settings, and the refresh time will be updated accordingly.

However, it is generally recommended to keep the refresh interval shorter to ensure you stay updated in real time and can quickly monitor the situation as it unfolds.
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